Terms and Conditions of Sale and Repair
Olney Garages Limited ta Soul Garages UK
Welcome to Olney Garages Limited ta Soul Garages, your trusted automotive service provider in the United Kingdom. By availing our services, you agree to the following terms and conditions
1. Services Offered:
Olney Garages Limited t/a Soul Garages specialises in vehicle repair, maintenance, and related services. Our skilled technicians are committed to providing high-quality workmanship.
2. Estimates and Approval:
Customers will be provided with detailed estimates before any repair work commences. Approval from the customer will be sought before proceeding with any additional repairs or services beyond the initial estimate.
3. Payment:
Payment for services is due upon completion of the repair work. We accept various payment methods, including credit/debit cards and cash.
4. Warranty:
Olney Garages Limited t/a Soul Garages stands behind the quality of it’s work. Repairs come with a 3-month guarantee on labour and relevant parts supplier warranty. All warranty is a return to shop cover; therefore, it is the owners responsibility to return the vehicle to our workshop at their cost. Initial investigation and diagnosis will initially be chargeable and if found to be manufacturer defect, will be refunded. If it is a part failure, i.e manufacturing defect, then the part will be covered under warranty, but the labour will be chargeable, unless within the first 3 months.
5. Parts and Materials:
We use genuine or approved parts and materials in our repairs, ensuring the integrity and performance of your vehicle.
6. Customer Responsibilities:
Customers are responsible for providing accurate information about their vehicle and approving repair estimates promptly. Failure to do so may affect the completion timeframe.
7. Liability:
Olney Garages Limited t/a Soul Garages is not liable for any loss or damage or theft to vehicles including contents whilst left in our possession during the repair process. Customers are advised to remove valuables and ensure sufficient insurance cover is in place.
8. Appointment Cancellations:
Customers must provide 24 hours’ notice for appointment cancellations. Failure to do so may result in a cancellation fee.
Sale of Goods Act
Under the Sale of Goods Act in the UK, Olney Garages Limited ta Soul Garages guarantees that all auto parts and services provided meet legal standards. Our customers benefit from statutory rights, ensuring goods are of satisfactory quality and fit for purpose. We uphold these regulations, ensuring transparency and customer satisfaction in every transaction.
Title to goods signifies legal ownership and control over them. In commercial transactions, it dictates who has the right to possess, use, and transfer property. The transfer of title is often formalised through documentation, ensuring clarity in ownership, risk, and responsibilities between parties involved in the exchange of goods.
We retain title to goods until invoice is paid and funds cleared in our bank account.
By choosing Olney Garages Limited ta Soul Garages, you acknowledge and accept these terms and conditions. We are committed to delivering exceptional service, and your satisfaction is our priority. Thank you for entrusting us with your vehicle.
Consumer Rights Act
In compliance with the Consumer Rights Act, Olney Garages Limited ta Soul Garages in the UK guarantees that our services and products meet the legally mandated standards. Customers are entitled to expect satisfactory quality, fitness for purpose, and adherence to the agreed specifications. We acknowledge and respect the rights provided by this legislation, ensuring transparent communication, fair treatment, and redress for any issues. Our commitment to consumer rights underscores our dedication to providing excellent service, establishing trust, and fostering lasting relationships with our valued customers.
Customer Complaints
Olney Garages Limited ta Soul Garages is committed to customer satisfaction, and we value your feedback. If you have any concerns or complaints, please follow our simple procedure.
Contact us within 7 days of service / repair completion, detailing the issue. Our Service team will promptly investigate and respond within 14 days, working towards a resolution.
If you are not satisfied, escalate the matter to our owner for a further review.
We aim to address all complaints fairly and transparently, ensuring your experience with Olney Garages Limited ta Soul Garages is positive.
Your feedback is crucial in helping us continually improve our services. Thank you for choosing Olney Garages Limited ta Soul Garages both now and in the future as your garage of choice.
why choose Soul Garages
We offer a wide range of services and can work on all makes and models at our extensive facilities in Olney, Buckinghamshire.
We Service All Makes and Models
Only MOT Testing Station In Town
Soul Garages are the only MOT facility available within the locality, and we also offer a FREE collection and delivery service up to 10 miles.
Long Established Family Business
We are highly rated by our customers
At Soul Garages we are passionate about providing a first class service to our customers. Read our reviews page to see how our customers rate us.
